Frequently Asked Questions

Sizing Details: Our Wood ArtBox Prints are available in the following sizes:

  • A4: 8 x 12 in | 21 x 30 cm
  • Small: 12 x 18 in | 30 x 45 cm
  • Medium: 16 x 24 in | 40 x 60 cm
  • Large: 21 x 32 in | 54 x 81 cm
  • Giant: 28 x 39 in | 70 x 100 cm

Sizing Details: Art Prints and City Posters Our Frozen Sailor Art Prints and Vintage Art Prints are available in the following sizes:

  • 9 x 11 in
  • 11 x 14 in
  • 12 x 18 in
  • 16 x 20 in
  • 18 x 24 in
  • 20 x 30 in
  • 24 x 36 in

We also offer the following sizes:

  • A4: 8.3 x 11.7 in
  • A3: 11.7 x 16.5 in
  • A2: 16.5 x 23.4 in
  • A1: 23.4 x 33 in
  • A0: 33 x 46.8 in

And these sizes:

  • 30 x 20 cm | 12 x 8 in
  • 45 x 30 cm | 18 x 12 in
  • 60 x 40 cm | 24 x 16
  • 75 x 50 cm | 30 x 20 in
  • 90 x 60 cm | 35 x 24 in
  • 105 x 70 cm | 41 x 28 in

City Posters are available in the following sizes:

  • 9 x 11 in | 23 x 28 cm
  • 11 x 14 in | 28 x 36 cm
  • 12 x 18 in | 30 x 46 cm
  • 16 x 20 in | 41 x 51 cm
  • 18 x 24 in | 46 x 61 cm
  • 20 x 30 in | 51 x 76 cm
  • 24 x 36 in | 61 x 91 cm

If you require a custom size, please send us a message and we will be happy to prepare your request accordingly. You can also check our Art Print Size Guide for more information.

Are the prints sold framed or unframed?

We offer both Print Only and Framed Art Prints, with frames available in Black, Natural, and White Wood.

The Wood ArtBox is a Framed Art creation.

Can I order a Framed Print without a Passe-Partout?

Yes, you can. Please purchase the Framed Print you want and send us a message after checkout, asking not to include the Passe-Partout.

Do you accept custom and personalized orders?

Yes, we do. Custom orders usually involve larger sizes or special printing techniques. If you have a specific requirement, please send us a message with the Art Print you wish to purchase and your specific needs.

Can I order two different frames for a set of two prints?

Yes, you can. After confirming your purchase by choosing the desired size and one of the frames available (Black, Natural, White), please send us a message asking for the two frame colors you're interested in.

Where will my order be shipped from?

All orders are shipped from our professional printing labs in Germany or the USA. We exclusively work with express shipping partners such as UPS, FedEx/TnT, and DHL to bring fast delivery to your home.

How long will it take for my order to arrive?

For Art Prints and Vintage Prints, shipping to the US takes 3 to 5 business days, to Canada 4 to 6 business days, to the UK and Europe 4 to 6 business days, and to the rest of the world 10 to 15 business days.

For City Posters, shipping to the US takes 3 to 5 business days, to Canada 7 to 15 business days, to Europe 10 to 15 business days, and to the rest of the world 10 to 15 business days. We work exclusively with express shipping partners: UPS, FedEx, and DHL.

What payment options does Frozen Sailor accept?

Our Art Print Boutique accepts most payment cards, including Apple Pay, Visa, MasterCard, American Express, and PayPal.

Why Buy Art Prints Online?

The art world was once an exclusive club for the privileged few, with experts and collectors holding all the cards. But the rise of online shops has changed all that, making the world of art accessible to a much broader audience. Today, over 71% of art collectors worldwide make purchases through digital channels, offering unparalleled convenience for art lovers to browse and purchase works from the comfort of their homes. With a wide variety of price points available, there is something for everyone, whether you're a seasoned collector or a first-time buyer.

At Frozen Sailor, we believe that art should be enjoyed by everyone, not just the elite few. That's why we've embraced the power of online shopping, offering our stunning creations to a global audience of art lovers and collectors. Whether you're looking to add to your collection or simply want to discover something new and exciting, our online gallery is the perfect destination for anyone who loves art.

What Happens When My Order is Confirmed?

We're thrilled that you've decided to purchase one of our Fine Art Prints! As soon as your order is confirmed, we'll send you an email to let you know.

Next, our trusted Partner Laboratory will get to work printing your beautiful new artwork. Our team takes great care to ensure that each print is produced to the highest possible standards, using only the finest materials and techniques.

Once your print is ready, we'll send you an email with all the shipping details you need. You'll be able to track your package every step of the way, so you can be sure that it will arrive safely and on time. We can't wait for you to receive your new Fine Art Print and add it to your collection!

Where is Frozen Sailor Located?

Frozen Sailor's HQ is located in downtown Bordeaux, in South West France.

Where Can I Hang My Wood Art Box or Art Print?

There's no perfectly suited answer to this question, as it depends on your apartment or house room layout, the wall, lighting, and personal tastes.

However, we have prepared a How to Hang a Perfect Gallery Wall guide on our website to help you. Additionally, you can refer to our How-to-Guide for more information.

What's the Point of Planting Trees?

At Frozen Sailor, we believe that every human being has a universal responsibility to Earth, our home, as well as society.

That's why we launched a Tree Fundraising in November 2019, planting trees directly or indirectly in different countries in Latin America and Asia. By purchasing a Fine Art Print or Unique Object, a tree will be planted, or you can donate through the Good Page on our website.

How Can I Contact Frozen Sailor's Team?

We'd love to hear from you! Whether you have a question about one of our products or just want to say hello, there are two easy ways to get in touch with us. The first is to fill out our Contact Form on our website. Just tell us a little bit about yourself and your query, and we'll get back to you as soon as we can. Alternatively, you can reach out to us directly using the Chat button. Our friendly team is always on hand to answer your questions and provide any assistance you might need. No matter how you choose to get in touch, we promise that your query will always receive a clever and thoughtful response.

Drop us a line today and let's start a conversation! We speak English, French, Spanish and Italian !

Where is Your Boat?

Ahoy there! You're asking about my boat? Well, that's a bit of a tricky question. I'm not entirely sure where it is at the moment. I think I may have left it somewhere near Boston (USA), but I can't be certain. If you're feeling up for a challenge, I'd love it if :)


Last update : 15/01/2024