FAQ - Frequently Asked Questions

What are the Art Prints Sizing Details ?

Our Frozen Sailor Art Prints are offered in these sizes :

  • 30 x 20 cm | 11.8 x 7.9 in
  • 45 x 30 cm | 17.7 x 11.8 in
  • 60 x 40 cm | 23.6 x 15.7 in
  • 75 x 50 cm | 29.5 x 19.7 in
  • 90 x 60 cm | 35.4 x 23.6 in
  • 105 x 70 cm | 41.3 x 27.6 in

You can ask for a smaller or larger size and we'll be happy to analyse your request : Feel free to Send us a Message. 

Vintage Art Prints and Maps have specific sizes.

And check our Art Print Size Guide here


Are the prints being sold framed or unframed ?

We are now offering both Print Only and Framed Art Prints.
Framed Prints are available in Black, Natural and White Wood Frames.


Can I order a Framed Print without Passe-Partout ?

Sure ! In that case, we invite you to purchase the Framed Print you want. After purchase, send us a message asking not to include the Passe-Partout.


Do you accept custom and personalised orders ?

Sure, we do ! Usually custom orders are related to sizes (bigger sizes) or a Special Printing Techniques.

Feel free to send us a message with the Art Print you're wiling to purchase and your specific requirements.


I'm interested in a Set of 2 Prints : can I order 2 different Frames for each print ? 

Of course ! We invite you to confirm your purchase by choosing the desired size and one the Frames available (Black, Natural, White).

Then send us a message asking the 2 Frame colours you're interested in.  


From which country will my order will be shipped ?

All orders are shipped from Germany, where our professional printing Lab is based.

We exclusively work with express shipping partners to bring a Fast delivery to your home : UPS, FedEx / TnT and DHL.

Check this page to find more about Shipping.


How long will it take my order to arrive ?

  • Shipping to Europe : 5 to 7 working days
  • Shipping to US & Canada : 8 to 12 working days.
  • Shipping to Japan, Hong Kong & Singapore : 8 to 12 working days.
  • Shipping to Rest of the World : 8 to 15 working Days.

Now, you may expect your order to arrive earlier than those dates. In November 2021 for instance, one of our customers based in the USA received its order 4 days after purchase completed.

Check this page to find more about Shipping.


What payment options does Frozen Sailor accept ?

Our Art Boutique accepts most of Payment cards : Apple Pay, Visa, MasterCard, American Express as well as Paypal. 


Why purchasing Art prints online ?

Before online conquered the art world, the art marketplace look like a private club for connaisseurs, experts who had deep pockets.

Today, around 71% of art collectors worldwide have purchased art of some form of it through digital channels. An online shopping experience is, firstly, always convenient. This variety is also reflected in the different price points available which makes art more accessible than ever.


What happens when my order is confirmed ?

  •  When we have confirmed your purchase, you’ll receive an Order confirmation by email. Then, the Fine Art Print will be printed by our Partner Laboratory.

  • The shipping details will be sent to your email address, of course.


Where is Frozen Sailor located ?

The Frozen Sailor’s HQ & Atelier (or art workshop) are located in downtown Bordeaux, in South West France. Voilà mon ami


Where can I hang my Fine Art Print ?

Bon… There’s no a perfectly suited answer for this question. Depending on your apartment or house room layout, the wall the lighting and personal tastes, you’ll probably prefer hanging the Fine Art Print on your living room more than in the kitchen.

Now, I have prepared a How to Hang a Perfect Gallery Wall here and another guide here How-to-Guide here, check it out mon ami (e) !


What’s the point of planting trees ?

At Frozen Sailor we believe that every human being has an universal responsibility. An Universal responsibility with Earth, our home as well as with Society.

This is why, on November 2019, we have launched a Tree Fundraising. To be more precise, we have planted directly or indirectly several trees. in different countries in Latin America and Asia.

Now, by purchasing a Fine Art Print or Unique Object a tree will be planted. Or simply you can Donate through the Good Page here.


How can I contact Frozen Sailor team ?

Simply, by filling the Contact Form here. Or contact us via the Chat button.

Your query always deserves a clever answer !


Where is your boat ?

Tabernacle !* That’s an excellent question ! Actually, I lost my boat somewhere in the Atlantic Ocean, in the North, somewhere near Boston… If you like adventure and have some spare time to search for it, please let me know ! Sometimes I lost my stuff. (* tabernacle is not common French expression used in Canada and not in France…).

 

Last update : 01/05/2022